Privacy Policy

Effective Date: August 12, 2026

Organization: Plain Compassion Crisis Response, Inc. (“PCCR,” “we,” “our,” or “us”)

Plain Compassion Crisis Response, Inc. is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, online forms, volunteer registrations, donations, email communications, SMS messaging, and other services.

By using our website or engaging with our organization, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Mobile or telephone number
• Mailing address
• Donation and payment information
• Information submitted through volunteer registrations, waitlists, contact forms, or other online or in-person forms

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited and website usage information
• General location information derived from your IP address or browser settings

This information helps us improve the functionality, security, and performance of our website.

2. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyze website usage, and enhance your browsing experience.

Some cookies are necessary for the website to function properly, while others help us understand how visitors interact with our site.

You may disable cookies through your browser settings; however, doing so may affect certain website features.

3. Embedded Content

Pages on our website may include embedded content such as videos, maps, or social media content from third-party providers.

Embedded content behaves in the same manner as if you visited the third-party website directly. These providers may collect data, use cookies, or monitor your interaction according to their own privacy policies.

4. How We Use Your Information

We use your information to:

• Process donations and provide required tax receipts
• Register volunteers and participants
• Respond to inquiries and provide support
• Send newsletters, updates, and organizational communications
• Send SMS messages when you have opted in
• Improve our website and services
• Maintain internal records
• Comply with legal and regulatory obligations

5. Email and SMS Communications

We may use your email address to send communications you have requested or consented to receive, including training updates, newsletters, receipts, and other organizational communications.

We may use your mobile phone number to send SMS messages only when you have provided the appropriate consent to receive those messages. SMS communications may include training registration openings, training waitlist availability, and related training updates.

Mobile phone numbers and SMS messaging consent information are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. PCCR does not provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for advertising, marketing, lead generation, or promotional purposes.

PCCR may provide mobile phone numbers and related information to service providers that process SMS messages on our behalf, such as Twilio. These providers receive this information solely to provide messaging services to PCCR and are not authorized to use mobile phone numbers or SMS messaging consent information for their own marketing or promotional purposes.

SMS consent is voluntary and is not a condition of making a donation, participating in a PCCR program, registering for training, or joining a training waitlist.

For SMS messages, message frequency varies. Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance. Additional information about our SMS program is available in our SMS Terms and Conditions.

Your consent to receive SMS messages applies only to the specific PCCR messaging program for which you provided consent. We do not use consent provided for one messaging program as consent for another program.

6. Sharing of Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our organization, provide services you have requested, process transactions, communicate with you, maintain our systems, or otherwise perform functions on our behalf.

These service providers may include technology, communications, payment processing, email, database, hosting, and other operational service providers. Service providers are permitted to use personal information only as necessary to provide services to PCCR and are not authorized to use it for their own marketing or promotional purposes.

The general sharing provisions in this section do not override the specific protections for mobile phone numbers and SMS messaging consent described in Section 5. Mobile phone numbers and SMS messaging consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose personal information when required by law, legal process, or to protect the rights, safety, or property of PCCR, our users, or others.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted and access-controlled databases
• Secure internal systems
• Restricted access to personal information
• Physical safeguards for applicable records

Although we work to protect your information, no method of electronic transmission or storage is completely secure.

8. Geofencing and Location-Based Outreach

Plain Compassion Crisis Response may use geofencing and similar location-based technologies to help identify households located within geographic areas that may have an interest in our mission or programs. This may include receiving general location-based information and associated postal mailing information from authorized service providers for outreach purposes.

When appropriate and permitted by law, postal mailing addresses obtained through these services may be added to our postal mailing list so we can share information about our mission, volunteer opportunities, events, and organizational updates.

We do not use geofencing to collect or monitor precise real-time location data of individuals.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, accounting, and regulatory requirements.

Individuals who have not meaningfully interacted with our organization for approximately one year may be removed from our active communication lists.

To maintain accurate records and honor communication preferences, we may retain limited identifying information, such as a name, postal mailing address, email address, or mobile phone number, in a suppression list after an individual has been removed from active communications.

Suppression records are maintained solely to prevent accidental re-enrollment or future unwanted communications and are not used for marketing, fundraising, or outreach.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of your personal information, where legally permitted
• Withdraw your consent for communications

To exercise these rights, please contact us using the information provided below.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent. If we learn that such information has been collected unintentionally, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Plain Compassion Crisis Response, Inc.

PO Box 356
Honey Brook, PA 19344

Email: info@plaincompassion.org
Phone: (717) 833-4727