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Address
PO Box 356, Honeybrook, PA 19344
Privacy Policy
Privacy Policy
Effective Date: May 5, 2026
Organization Name: Plain Compassion Crisis Response, Inc.
1. Introduction
Plain Compassion Crisis Response, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through donations, sign-up forms, text messaging, and our website.
By engaging with our organization, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information in the following ways:
a. Information You Provide
- Name
- Email address
- Phone number
- Mailing address
- Donation details and payment information
- Information submitted through online or in-person sign-up forms
b. Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage data collected via cookies and similar technologies
- General location information collected through cookies, geofencing, or similar technologies
3. How We Use Your Information
We use your information to:
- Process donations and provide required tax-deductible receipts
- Communicate with you, including newsletters, updates, and occasional direct outreach
- Send limited text messages related to our programs and engagement
- Respond to inquiries and provide support
- Improve our website, services, and outreach efforts
- Maintain internal records and comply with legal obligations
4. Communications and Your Choices
You may opt out of receiving:
- Marketing emails and newsletters
- Non-essential text messages
You can opt out by using the unsubscribe link in emails or following instructions provided in text messages.
Important: Even if you opt out of marketing or newsletter communications, we may still contact you for administrative or legal purposes, including sending donation receipts or other required communications.
5. Sharing of Information
We do not sell, rent, or share your personal information with other organizations for their marketing purposes.
We may share your information only with trusted service providers that help us operate our organization, including:
- Twilio (for text messaging)
- Mailchimp and Resend (for email communications)
- Retool (for secure data storage and internal workflows)
These providers are contractually obligated to safeguard your information and use it only for the services they provide to us.
We may also disclose information if required by law or to protect our legal rights.
6. Data Security
We store your information using a combination of secure digital systems and physical safeguards, including:
- Encrypted and access-controlled databases
- Secure internal tools and infrastructure
- Protected physical storage (e.g., secured hard drives for in-person records)
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is completely secure.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how visitors use our website
- Improve functionality and user experience
- Support outreach and engagement efforts
You can control or disable cookies through your browser settings.
8. Location-Based Data and Geofencing
We may use geofencing and similar technologies to better understand and engage with individuals who interact with our programs or visit locations relevant to our mission.
This may involve collecting or inferring general location data (such as proximity to a specific area or event), typically through mobile devices or digital interactions.
- This information is used for outreach, engagement, and program awareness purposes
- We do not use geofencing to collect precise real-time location tracking of individuals
- Location-based data may be retained for a limited period based on engagement
If you opt out of communications or are no longer engaged, we may retain limited information in a suppression list to ensure your preferences are respected and to prevent re-enrollment or re-contact.
You can limit or disable location tracking through your device or browser settings.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including communication, recordkeeping, and legal obligations.
For individuals who disengage or opt out of communications:
- We may retain limited information (such as email address or phone number) in a suppression list to ensure we honor your opt-out preferences and do not contact you again unintentionally
- This information is used solely for compliance purposes and is not used for marketing or outreach
For purposes of this policy, “engagement” generally refers to meaningful interaction with our organization, such as visiting our website, interacting with our digital content, responding to communications, or participating in our programs.
Location-based and geofencing-related data may be retained for a limited period based on engagement and then either deleted or converted into suppression records, where applicable.
10. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates
- Request deletion of your data, where legally permissible
To make a request, contact us at: info@plaincompassion.org
11. Children’s Privacy
We do not knowingly collect personal information from children under 13 without appropriate consent. If we become aware that such information has been collected, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Plain Compassion Crisis Response, Inc.
PO Box 356,
Honey Brook, PA 19344
(717)833-4727
Refund Policy
Refund Policy
Effective Date: May 5, 2026
Organization Name: Plain Compassion Crisis Response, Inc.
As a donor, you are an essential part of our work in crisis zones and we deeply value your support. Generally, a donation to Plain Compassion Crisis Response is, like all charitable donations, not refundable. Decisions on refunds will be made on a case-by-case basis.
Donations and Refunds
PCCR will consider a refund in the specific circumstances listed below upon a justified request from the donor:
- We will refund your donation if there was an error made by PCCR.
- We will refund your donation if the donation was made unknowingly, for example in a situation where a donation was made with a stolen or lost card.
- We may refund if you have accidentally entered the wrong amount.
- We may refund if you have accidentally created a monthly donation where your intention was to make a one-off donation.
- We may refund in other similar exceptional circumstances.
Refund Terms and Conditions
- To request a refund of your donation made to PCCR, please contact us at payables@plaincompassion.org
- We can only issue a refund to the same card or account from which the donation was made. This includes all credit and debit card payments, PayPal, direct debit, and all other payment methods currently available at our website.
Requesting a Refund
If you wish to request a refund, please email us at payables@plaincompassion.org and provide:
- your full name
- the email address provided when making the donation
- your phone number
- date on which the donation was made
- the amount of the relevant donation
- payment method
- all relevant circumstances justifying your request
Upon receipt we will review your request and endeavor to respond to you within two business days. If the request is accepted, we will process the refund as soon as possible. Please note that it may take 10-14 business days until a refund reaches your account.
SMS Terms of Service for Training Updates
SMS Terms of Service
Program Name: Training Updates
Organization: Plain Compassion Crisis Response, Inc.
Effective Date: May 5, 2026
1. Program Description
By opting into SMS communications from Plain Compassion Crisis Response, Inc., you agree to receive text messages related to training opportunities and program participation.
This messaging program includes:
- Occasional mass messages announcing upcoming training opportunities
- Individual follow-up messages to people who have joined a training waitlist, including notifications when space becomes available or additional steps are required
You may receive messages if you have:
- Signed up to receive notifications about training opportunities, or
- Joined a waitlist for a training
These messages are informational and service-related, not promotional.
2. Message Frequency
Message frequency varies based on your interaction with us:
- Up to approximately 3 mass messages per year
- Additional 1:1 messages if you are on a waitlist or actively engaging with a training opportunity
3. Consent to Receive Messages
By providing your mobile number and opting in, you expressly consent to receive SMS messages from [Nonprofit Name] as described in this Terms of Service.
- Consent is not a condition of making a donation or participating in any program
- Message frequency may vary
- Standard message and data rates may apply
4. Opt-Out Instructions
You may opt out at any time by replying “STOP” to any message.
After you send “STOP,” you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.
5. Help and Support
If you need assistance, reply “HELP” to any message.
You may also contact us directly at:
Email: info@plaincompassion.org
Phone: (717)-833-4727
6. Message and Data Rates
Message and data rates may apply for messages sent to you from us and from you to us.
For questions about your messaging or data plan, please contact your wireless provider.
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
8. Privacy
We respect your privacy. Your information will be used in accordance with our Privacy Policy and will not be sold or shared for marketing purposes.
For more information, please review our Privacy Policy:
[Link to Privacy Policy]
9. Eligibility
You must be at least 13 years old (or have permission from a parent or guardian) to participate in this messaging program.